Project Overview
Thompson Growers is a national supplier of vegetables. They have five farms, a processing plant, and a small corporate headquarters in the Midwest. They have approximately 1,200 employees. Most of the processing plant employees speak Spanish as their first language. The turnover rate is high and the company has been fined twice for failing to train new hires effectively on OSHA regulations in the past three years.
Details
Client: Thompson Growers
Target Audience: Processing plant employees
Role: Instructional Designer, eLearning Developer, Graphic Designer, UI Designer
Tools: Adobe XD, Storyline 360, Adobe Illustrator, Adobe Photoshop
Deliverable: eLearning course with six modules in Spanish and English
Challenge
Goal: How might we ensure processing plant employees follow OSHA sanitation requirements?
Processing plant employees are required to follow OSHA CFR 1910 Subpart J - General Environmental Controls 1910.141 Sanitation regulations. These regulations outline requirements for the provision of toilets, washing facilities, and drinking water, as well as the proper disposal of waste and the maintenance of clean and sanitary conditions in the workplace. Additionally, the regulations cover the handling and storage of food and personal protective equipment (PPE) to prevent contamination and ensure that employees have access to clean, safe materials and equipment. Processing plant employees are expected to follow the OSHA guidelines and recognize and report harmful conditions. The company is required to show that the employees have passed an assessment with an 80% pass rate within 30 days of hire.
Solution
Due to Thompson Growers having multiple locations and a robust learning management system, we decided that eLearning would be the most time efficient and could be deployed in both English and Spanish on iPads used for training at processing locations. The completed 15-minute course contains six short modules with knowledge checks throughout. The training contains interactive challenges, instructional GIFS, and videos and is optimized for mobile use. Employees earn points for correct items and are issued an OSHA report at the end of the course. If they do not pass at the 80% rate, they are instructed to go back and retake the areas they missed.
Process
The first step was determining the scope and goals of the training along with the target audience. I wanted to ensure the training contained only information relevant to the learners and was presented in a way that met their needs.
Once the scope was determined, I worked with the Continuous Improvement Manager to gather information on the current and desired states and regulations.
The OSHA CFR 1910 Subpart J - General Environmental Controls 1910.141 Sanitation regulations are lengthy and difficult to understand. The information needed to be organized into bite-sized segments. I created an outline that contained six smaller modules to ensure the training was easy to follow and navigate.
Once I had an outline drafted and storyboards created, I used Adobe XD to mock up the interactive elements and assessments. Knowledge portions of the course were presented using a combination of text, audio, and video. After learners are given information about the regulations, they go through interactive exercises where they need to spot violations that would commonly be found in the processing plants. The training was built in Storyline, which allowed me to create both an English and Spanish version.
*Note: Organization name and select content have been changed to protect proprietary information. The video shown is a sample of the finished project.